Horo Remedy

Refund & Cancellation Policy

Effective date: 28 September 2026.

1. What you are buying

Horo Remedy sells digital services only: paid plans (Pro for one year, Lifetime, Astrologer) and packs of AI requests. Everything is delivered to your account online, immediately after payment is confirmed. Nothing is shipped. Every purchase is a one-time payment: there are no subscriptions, and nothing renews or charges you again automatically.

2. Refunds within 7 days, if unused

You can ask for a full refund within 7 days of your payment, as long as you have not yet used what you bought. For this policy, "used" means:

  • a plan — you have generated at least one paid AI reading or AI chat answer after buying it (the free plain-language briefs and the computed chart pages do not count);
  • an AI request pack — you have used any of the requests in it.

Once a purchase has been used, or after 7 days, it is not refundable, because the service has been delivered.

3. Always refunded, whenever it happens

  • You were charged more than once for the same order.
  • Money left your account but the payment failed, or the plan or requests were never added to your account.
  • A technical fault on our side stopped you from using what you paid for, and we could not fix it within a reasonable time.

A payment that fails at the bank or UPI app is usually reversed automatically by your bank within 5–7 working days, without you needing to contact us. If it isn't, write to us with the details below.

4. Cancellation

Because there are no subscriptions, there is nothing to cancel to stop future charges. You can stop using the service or delete your account at any time from the Your Account page. Deleting your account does not by itself create a refund; if you are still within the refund window above, please ask for the refund before deleting the account.

5. What a refund does to your account

When a refund is issued, the plan or AI requests that purchase added are removed from your account (a refunded Pro year is taken off your Pro period; a refunded Lifetime or Astrologer plan returns the account to Free; refunded AI requests are taken off your balance). Your charts and history are not deleted.

6. How to ask for a refund

Email our support address on the Contact page from the email address on your account, with your receipt number (it is on your Your Account page and in your receipt email) and the reason. We will acknowledge your request within 48 hours.

7. When the money comes back

Approved refunds are issued through Razorpay to the same payment method you used (card, UPI, net banking or wallet) — we cannot refund to a different account. We initiate an approved refund within 2 working days; your bank then usually credits it within 5–7 working days, depending on the bank. You will receive a Razorpay refund reference you can quote to your bank.

8. Complaints

If you are not satisfied with how a refund request was handled, contact our Grievance Officer at the address on our Contact page. Complaints are acknowledged within 48 hours and resolved within one month, as the Consumer Protection (E-Commerce) Rules, 2020 require.

Seller

Horo Remedy